https://all.accor.com/help/specialevent/information.zh.shtmlImportant information: Coronavirus
The safety and wellbeing of our guests is a top priority for Accor and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.
Global Policy for Existing reservations for upcoming travel through April 30, 2020:
• Guests who booked a non-flexible rate with Accor, may modify their reservation for future travel through April 30, 2021 without penalty by contacting the hotel directly. For a list of hotels, please refer to
https://all.accor.com/gb/world/hotels-accor-monde.shtml Note: changes to existing reservations will be subject to availability and any rate differences
In regions affected by government-issued travel restrictions, the following applies:
For hotels in Europe and the United Kin**om:
• Guests who booked a non-flexible rate with Accor for travel between March 17, 2020 and April 1, 2020, may cancel their reservation and be refunded without penalty.
For hotels in Australia, Cambodia, Greater China (including mainland China, Hong Kong SAR, Macau SAR and Taiwan, China), Fiji, French Polynesia, India, Malaysia, New Zealand, South Korea, Singapore, The Philippines and Vietnam:
• Guests scheduled to arrive prior to April 30, 2020 may cancel their reservation and be refunded without penalty.
For hotel in the Middle East and Africa:
• Guests scheduled to arrive prior to April 30, 2020 may cancel their reservation and be refunded without penalty.
For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.
For guests who booked through:
• Adagio
https://www.adagio-city.com/gb/p ... u-coronavirus.shtmlWe recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.
