changing 发表于 2023-2-11 07:08直接打电话要,哪那么麻烦,写信是duck不必
If you prefer to make your request for a room upgrade by phone, here's a you can use as a guide:
Caller: Hello, I would like to speak to someone at the front desk, please.
Front Desk: Hello, this is [Name] at the front desk. How may I help you today?
Caller: Hi [Name], my name is [Your Name] and I will be checking into your hotel tomorrow. I am a Hilton Diamond member and I would like to request a room upgrade.
Front Desk: Of course, I would be happy to assist you with that. Can you please provide your reservation details?
Caller: Sure, my confirmation number is [Your Confirmation Number].
Front Desk: Thank you, [Your Name]. I have located your reservation. Are you looking for a specific type of room upgrade?
Caller: Yes, I was hoping to upgrade to a [Suite/Higher Floor/Better View, etc.].
Front Desk: Let me check our availability. I apologize, but we do not have any upgrades available at the moment.
Caller: That's okay. Is there any chance of getting an upgrade later during my stay or any alternative options you can offer?
Front Desk: I can add you to our waiting list for upgrades, and I would be happy to check again later. As an alternative, we do have some rooms available on a higher floor with a better view.
Caller: That sounds great. Thank you for your assistance, [Name].
Front Desk: You're welcome, [Your Name]. I look forward to welcoming you to our hotel tomorrow.
Remember to be polite and friendly throughout the call, and to clearly state your request for a room upgrade as a Hilton Diamond member. If the front desk staff is unable to provide an upgrade, ask about alternative options and be flexible with your room choice.