楼主这个月29日坐LH781从NKG去FRA, 接着当天晚上转机去BRU (同一个预定）
结果29日当天的LH781 也不知道什么原因 起飞晚点近四小时，到达晚点近三小时，到了FRA后自然miss connection.
于是在FRA机场酒店过夜，改到第二天去BRU.
然后lz觉得这个情况是符合EU261的，于是就写了个complaint，今天收到了回复。
我一看到这回复就乐呵了，完全不知道这客服想表达什么，（并且好像他的第二段话把汉莎官网上的话复制了一遍？但是用delay取代了cancel)，也许是想说因为coronavirus导致了29日当天所有LH集团的航班都delay了？但是查了几个航班发现29日当天的其他中国飞欧洲的LH都是准点的。
大概就是这么个情况，LH客服在这儿瞎糊弄我，我觉得我得撕啊，发出来给各位吃个瓜，顺便问问有什么建议。
以下是邮件原文：
Thank you for your online correspondence dated January 31, 2020. We sincerely would like to apologise for the inconveniences that you had encountered with the delay of flight LH 781 on January 29, 2020 from China to Frankfurt. We would like to thank you for giving us this opportunity to explain our decision after our thorough research with regards to the delay as mentioned above.
The safety of our passengers and employees has the highest priority for Lufthansa Group. After thorough evaluation of the situation about the Corona virus in China and taking into account all available information, Lufthansa Group has decided to delay all Lufthansa, Swiss and Austrian flights to and from mainland China until February 09. Additionally Lufthansa Group will close sales for all flights to mainland China until February 29. Hong Kong will be serviced as scheduled. Lufthansa Group will continue to monitor the situation and is in constant exchange with the responsible authorities.
Therefore, we are sorry but we cannot comply with your request for compensation due to the reason as mentioned above. Despite this unfortunate circumsatnce, we continue to invite you on your next Lufthansa flight in the near future.
Sincerely,
William Damudamu
