凯悦brg客服水平太低了
提交brg刚开始不通过，理由完全不通逻辑，打电话去客服当场查价格又通过了，省了2000大洋。brg人员的回复真的让你看了就来气，贴上给大家看看。
Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that Hyatt.com is offering a lower rate than what is being offered on the website you have indicated. The Staycation rate plan is available to you. You are able to change your reservation to this rate plan based on its availability. As a result, your claim cannot be validated.
