4. 最后附上一篇入住后写给酒店的complaint。Although my room was upgraded to Club Suite (Room# 2812) for being Platinum Premier Elite member, the stay experience was so bad that I could not believe this is one of the top tier hotels in Chen**u, especially compared with my stay at Canopy by Hilton Chen**u City Centre (in the following referred to as "Hilton Canopy"). Everything in the room was way too old and needs renovation. 1. There were two TVs in the room. However, both were very small (32 inch?) and old.. The TV screen resolution is blurry, not even close to 480p HD. There were not many entertainment options in the TV, either. In comparison, the TV in the room of Hilton Canopy was 55 inch big, and the screen was very clear (possible 1080p), and besides it offered many movies for free to watch. 2. The switch of the shower was loose and low quality. 3. Nightstand: No USB standalone outlet. I have to use my cellphone charger to charge my phone. The alarm clock box supports only iphone 4s or older iphones (which is at least more than 7 years old). 4. The ventilation system was very loud.5. No breakfast for Platinum Premier Elite member. This is understandable as Ritz usually does not offer breakfast for free. In comparison, Hilton Canopy offers free breakfast, although usually Canopy brand is not required in Hilton's loyalty program to offer free breakfast.6. The location is not as good as Hilton Canopy. You have to walk for 15 minutes beyond the closest subway station. In comparison, Hilton Canopy is located right besides the subway station.(为了方便大家阅读，我在这大概翻译一下这六点。1. 套房里两台电视机只有大概32寸，而且相当模糊感觉在看不到480p的屏幕，基本没有娱乐选项，比如免费的电影之类的。2. 浴室的水龙头开关非常松，而且很廉价。3. 夜灯是没有USB插孔直接给手机充电的。 闹钟底座居然的接口居然是iphone 4s以前的那种接口！4. 空调通风系统噪音很大。5. 没有早餐，不过丽思本来就不给会员早餐可以理解；但是相比于成都另一家希尔顿的嘉悦里，希尔顿也没要求嘉悦里给高级会员早餐，但是嘉悦里还是给的（虽然不好吃）---update：查了一下嘉悦里确实要求给早餐的。。这条忽略。6. 地理位置并不好，距离地铁站至少有15分钟步行路程。）In my recent 5 stays, The Ritz-Carlton, Chen**u has the "worst" experience that I will definitely not visit again before a renovation. It just does not justify the price. I rank my recent 5 stays from the best to worst as below:1. The Westin Chongqing Liberation Square, Chongqing2. Le Méridien Emei Mountain Resort3. Canopy by Hilton Chen**u City Centre4. Grand Hyatt Chen**u5. The Ritz-Carlton, Chen**u-----------------------------------------得到的酒店回复是：“Your stay at The Ritz-Carlton, Chen**u”I would like to apologize personally and represent all of our ladies and gentlemen for not being able to provide the perfect service to you. We fully agree with you that hotel should take measures to improve the up-to date design and decoration to make guest stay more comfortable and enjoyable. We have recorded and shared your valuable comments and also communicated with related departments, actually some items you mentioned already in our renewal program which is under the approval process. Besides the unhappy episodes for hardwares, thank you very much for giving us the high scores on Warm Welcome, Check-in Experience and Elite Appreciation, we will keep up the good work and looking forward to serving you with excellence next time.Once again, thank you for your valuable and constructive comments which is the best way to monitor our service quality and allow us to continue improving. 要我再住一次，后文还留了这个Director本人的联系手机号码……不过翻新之前，我肯定不会再住了……顺带将来所有的丽思卡尔顿选择入住之前，都会三思……
