请教各位资深飞友,我刚刚入坑希尔顿,预定了9月底伦敦海德公园的不可撤销房晚,2晚404磅,比较贵。突然想到了BRG。随手查了下agoda,正好特价2晚390,于是截图,官网brg。
第一回合:告诉我他们查的价格是433,高于我的。于是我把截图发给他们。
第二回合:说我图片没有显示欧元。the image does not show the rates in local hotel currency (EUR).
我答复伦敦属于英国,我官网订的英镑,截图显示也是英镑,为啥要欧元
第三回合:他们抄了条款给我,意思是他们复核的时候价格必须低于我的价格。我有点火了,怒对了下,要求他们给我信服的理由。The same accommodations must be available for booking at a qualifying lower price in the currency of the hotel when we validate your claim.
Price comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges, and will exclude changes in currency exchange rates.
第四回合:啥理由没有直接回复他们认为我的BRG不成功。
于是我去官网找了可以现场live chat的界面,一个主管出来跟我对话,结果也就是这2条。
I have located the case and it appears here that it was denied due to the site indicated on your claim and found an eligible rate of 433.50 GBP for the stay (after tax/vat), which is higher than your rate of 404.60 GBP for the stay (after tax/vat). 他们查到的433高于我的404.
In addition, the same accommodations must be available for booking at a qualifying lower price in the currency of the hotel when we validate your claim. 复核价格的时候这个房间必须订得到。
求助,我是第一次BRG,不太懂。他们的理由算是合理吗?因为我看很多网友都是截屏,一般特价房都是没几间的,等他们去复核的时候很大可能都是没房没价格了。